Privacy Policy
SignalsIQ, Inc. Terms of Service. Effective day 8th Aug 2024
Thank you for choosing to be part of our community at SignalsIQ ("SignalsIQ," "we," "us," "our"). We are dedicated to safeguarding your personal information and protecting your privacy rights. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at info@signalsiq.ai.
When you visit our website at https://signalsiq.ai (the "Website") or subdomains (such as https://app.signalsiq.ai), and more generally, use any of our services (the "Services," which include the Website and our subdomains), we appreciate your trust in handling your personal information. We take your privacy seriously. This privacy notice aims to clearly explain what information we collect, how we use it, and what rights you have regarding it. We encourage you to read through it carefully, as it is important. If you disagree with any terms in this privacy notice, please discontinue using our Services immediately.
This privacy notice applies to all information collected through our Services (including our Website), as well as any related services, sales, marketing, or events.
Please read this privacy notice carefully to understand how we handle the information we collect.
1. What Information Do We Gather?
Personal Details You Provide to Us
Summary: We collect the personal details you willingly share with us.
We gather personal details you choose to share with us when you register on our Website, express interest in learning more about us or our products and Services, participate in activities on our Website, or contact us through other means.
The specific personal details we collect depend on your interactions with us and the choices you make when using our Website and Services. This information may include:
Personal Details You Provide. We collect information such as names, phone numbers, email addresses, mailing addresses, job titles, usernames, passwords, contact preferences, contact or authentication data, billing addresses, credit/debit card numbers, and other similar details.
Payment Information. If you make purchases, we may collect details necessary to process payments, like your credit card number and its security code. All payment information is stored by Stripe. Their privacy policy can be found here: https://stripe.com/en-in/privacy.
Social Media Account Data. We offer the option to register using your social media account details, such as Facebook or Twitter. If you choose this option, we will collect information as described in the "HOW DO WE HANDLE YOUR SOCIAL LOGINS" section below.
All personal details you provide to us must be accurate, complete, and up-to-date, and you must inform us of any changes.
Automatically Collected Information
Summary: We collect some information automatically when you use our Website, such as your IP address and device details.
We automatically collect certain information when you visit our Website. This data doesn't reveal your specific identity but may include details such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and how and when you use our Website. This information is primarily used to ensure the security and smooth operation of our Website and for our analytics and reporting purposes.
We also use cookies and similar technologies to collect information.
The data we collect includes:
Log and Usage Information. This includes service-related, diagnostic, usage, and performance data our servers automatically collect when you use our Website, recorded in log files. This data may include your IP address, device details, browser type and settings, and activity information (such as date/time stamps, pages and files viewed, searches, and features used), device event information (such as system activity and error reports).
Device Information. We collect data about the device you use to access the Website, such as a computer, phone, or tablet. This data may include your IP address (or proxy server), device and application ID numbers, location, browser type, hardware model, ISP or mobile carrier, operating system, and system configuration.
Location Information. We collect location data, which can be precise or imprecise, depending on your device's settings. We may use GPS and other technologies to determine your location. You can opt out of sharing this information by refusing access or disabling the location feature on your device, although this may limit your ability to use some Services.
Information from Other Sources
Summary: We may also gather limited information from public databases, marketing partners, social media, and other external sources.
To improve our marketing efforts and update our records, we may obtain information about you from external sources, including public databases, joint marketing partners, affiliate programs, data providers, and social media platforms. This data may include mailing addresses, job titles, email addresses, phone numbers, user behavior data, IP addresses, social media profiles, social media URLs, and custom profiles, used for targeted advertising and event promotions. If you interact with us via a social media platform using your account (e.g., Facebook or Twitter), we receive personal information such as your name, email address, and gender. The personal information we collect from social media depends on your account’s privacy settings.
2. How Do We Utilize Your Information?
Summary: We handle your information based on legitimate business needs, fulfilling our contract with you, adhering to legal requirements, and/or obtaining your consent.
We collect personal information through our Website for various business purposes as outlined below. We process this information based on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or to comply with legal obligations. We specify the basis for processing next to each purpose below.
Here’s how we use the information we gather:
To facilitate account creation and login. If you choose to connect your account with a third-party account (such as Google or Facebook), we use the information you've permitted us to collect from those accounts to simplify account creation and login as part of fulfilling our contract. See "How Do We Handle Your Social Logins" for more details.
To share testimonials. We may publish testimonials on our Website that include personal information. Before posting a testimonial, we will ask for your permission to use your name and testimonial content. If you want to update or remove your testimonial, contact us at dpo@signalsiq.ai, providing your name, testimonial location, and contact details.
To gather feedback. We might reach out to you for feedback or to discuss your experience with our Website.
To enable communications between users. Your information may be used to allow communications between users, with each user’s consent.
To manage user accounts. We use your information to maintain and support your account.
To send you administrative information. Your personal details may be used to send you updates about our products, services, new features, and changes to our terms and policies.
To secure our Services. We utilize your information to ensure the security of our Website, including monitoring for and preventing fraud.
To enforce our terms and comply with legal requirements. Your information may be used to enforce our terms and comply with legal or regulatory requirements or our contract.
To respond to legal requests and prevent harm. We may need to review the data we hold to respond appropriately to a subpoena or legal request.
To process and manage orders. Your information may be used to handle orders, payments, returns, and exchanges made through our Website.
To administer competitions and prize draws. If you participate in our competitions, we may use your information to manage them.
To deliver services to users. We use your information to provide requested services.
To respond to user inquiries and provide support. Your information helps us respond to inquiries and address any issues you might encounter with our Services.
To send marketing and promotional communications. With your consent, we or our marketing partners may use your personal information for marketing purposes. For example, when you express interest in learning more about us or our Website, subscribe to marketing materials, or contact us directly, we collect personal information from you. You can opt out of marketing emails at any time (see "What Are Your Privacy Rights" below).
To provide targeted advertising. We use your information to create and display personalized content and advertising tailored to your interests and location, working with third parties when necessary to evaluate its effectiveness.
3. Will Your Information Be Shared with Others?
Summary: We only share your information with your permission, to comply with legal obligations, to provide services, to protect your rights, or to meet business commitments.
We might process or share your data based on the following legal grounds:
Consent: We may use your data if you have explicitly allowed us to use your personal information for a specific purpose.
Legitimate Interests: We might use your data when it is necessary to pursue our legitimate business interests.
Performance of a Contract: If we have a contract with you, we may process your personal information to fulfill the terms of that contract.
Legal Obligations: We may disclose your information when required by law to comply with legal processes, such as court orders or subpoenas, including responding to requests from public authorities for national security or law enforcement needs.
Vital Interests: We might disclose your information if we believe it is necessary to investigate, prevent, or act regarding potential policy violations, suspected fraud, threats to the safety of individuals, illegal activities, or as evidence in legal proceedings.
Specifically, we may process or share your personal information in these situations:
Business Transfers: We may share or transfer your information during negotiations for, or in connection with, a merger, sale of company assets, financing, or acquisition of all or part of our business by another entity.
Vendors, Consultants, and Third-Party Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf and require access to such information. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing activities. We may allow certain third parties to use tracking technologies on our Website, enabling them to collect data about your interactions over time. This data can help analyze usage, determine the popularity of specific content, and better understand user behavior. Except as described here, we do not sell, rent, or trade your information with third parties for their promotional use. Our contracts with data processors are designed to safeguard your personal information. This means they cannot use your personal information unless instructed by us, and they are prohibited from sharing your information with anyone except us. They also commit to protecting the data and retaining it for the specified period we determine.
Affiliates: We may share your information with our affiliates, and in such cases, those affiliates are required to adhere to this privacy notice. Affiliates include our parent company, subsidiaries, joint venture partners, or other companies we control or are under common control with us.
Business Partners: We may share your information with business partners to provide certain products, services, or promotions.
5. Proprietary Rights
5.1 Ownership. SignalsIQ holds all rights, titles, and interests, whether existing previously or developed under this Agreement, in the Services, including any associated software, products, works, or intellectual property created, used, or provided in connection with the Services. This includes ownership of the "Service Software," which is integrated into the Services. For the purposes of this Agreement, "Service Software" refers to any software code, computer programs, documentation, new versions, updates, enhancements, upgrades, revisions, improvements, and modifications developed by SignalsIQ or third parties and incorporated into the Services. The customer acknowledges that all rights to the Service Software are owned by SignalsIQ. Subject to compliance with this Agreement and payment of all applicable fees, SignalsIQ grants the customer a limited, non-exclusive, non-transferable, non-assignable, and non-sublicensable license to use the Service Software solely as needed to utilize the Services.
5.2 Restrictions. The customer agrees not to: (a) exceed the scope of the licenses granted in Section 5.1; (b) make copies of the Service Software; (c) distribute, sublicense, assign, delegate, rent, lease, sell, time-share, or otherwise transfer the benefits of, use under, or rights to, the licenses granted in Sections 3.2 and 5.1; (d) attempt to reverse engineer, decompile, disassemble, or discover the source code, structure, or algorithms of the software, except where legally allowed; (e) modify, translate, or create derivative works based on the Service Software; (f) remove any copyright, trademark, patent, or proprietary notices from the Service Software or its copies; or (g) combine or distribute any of the Service Software with third-party software under terms that require the software (or associated intellectual property rights) to be provided in source code form, licensed to others for derivative works, or distributed without charge.
5.3 Feedback. If the customer provides suggestions, comments, or feedback regarding the Services ("Feedback"), the customer grants SignalsIQ a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid-up license to use and implement this Feedback for any purpose.
5.4 Disclaimer. This Agreement does not restrict SignalsIQ's right to develop, acquire, license, market, promote, or distribute products, software, or technologies that perform the same or similar functions as, or compete with, any products, software, or technologies that the customer may develop, produce, market, or distribute.